FAQ

Ten questions.
Honest answers.

If something is not here, send us a message. We respond within one business day.

How it works

Common
questions.

10 questions we answer repeatedly. Read these before sending an enquiry and it will save us both time.

Send a message

Both, depending on the project. We design in Figma and build in Webflow, custom code, or Shopify. We do not do WordPress projects. If you need WordPress specifically, we are not the right fit.

From scratch. Every project starts with a blank Figma file. We do not reskin templates or use theme frameworks. This is why our projects take longer and cost more than template shops, and also why they perform differently.

Simple sites: 4 to 6 weeks. E-commerce: 6 to 10 weeks. Complex builds: scoped individually at brief stage. Timeline starts from when we receive a complete brief, not from when you pay.

Webflow for most marketing sites and content-heavy projects. Shopify for e-commerce. Custom PHP or HTML/CSS for specific requirements. We discuss platform fit at the scoping stage.

We do not write copy, but we provide content structure guidance and can review your copy for length and clarity. The Content Review add-on covers this in detail.

Your package includes a support period (30 to 90 days depending on package). After that, our Maintenance and Care plans cover ongoing updates, backups, and hourly edit time.

Yes. We are based in San Antonio but most of our client communication is async. We have worked with clients in 12 states. Location does not change how we work.

Full refund if you cancel before we begin. Partial refund at 50% completion. No refund after first design delivery. Full details are in our refund policy page.

Yes. Individual services are priced separately. Packages bundle multiple services and support at a better rate. Use the custom builder to see how they combine.

A completed project brief. We send you a brief template after your first contact. No payment is required until you have reviewed and approved the project proposal.

We use cookies to improve your experience. Learn more.

WebDesignBase
We reply within one business day
Got it. We will be in touch soon.